Refund and Returns Policy

Effective Date: February 19, 2025

At Purelitecite, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we are here to help. Below is our Refund and Returns Policy, which outlines the steps for returning items and how we handle refunds.

1. Returns

You have 30 days from the date of purchase to return any items you are not completely satisfied with. To be eligible for a return, the item must be:

  • In new, unused condition.
  • Unwashed and unworn (excluding items that have been tried on).
  • In its original packaging with all tags intact.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Clearance or final sale items
  • Personalized or custom-made items
  • Underwear and swimwear for hygiene reasons

3. How to Return an Item

To initiate a return, please follow these steps:

  • Contact Us: Email us at info@purelitecite.com or call us at (423) 525-4633 to request a return authorization.
  • Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
  • Shipping: Return shipping is the responsibility of the customer unless the return is due to a defect or our error. We recommend using a trackable shipping service to ensure that your return is received.

4. Refunds

Once we receive your returned item and confirm that it meets the requirements, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note:

  • It may take up to 7-10 business days for the refund to appear on your account, depending on your bank or payment provider.
  • Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective items).

5. Exchanges

If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We do not offer direct exchanges at this time, but we will process a return for the original item and issue a refund once it’s received.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@purelitecite.com or call (423) 525-4633. We will arrange for a replacement or a full refund, including any return shipping fees.

7. Late or Missing Refunds

If you haven’t received your refund yet, please first check your bank or credit card statement. If the refund is still not showing up, please contact us at info@purelitecite.com, and we will be happy to assist you.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please don’t hesitate to contact us:

Thank you for shopping with Purelitecite. We appreciate your business and want to ensure your satisfaction with every purchase.

Effective Date: February 19, 2025